We want to know about it — and we want to make it right. No runaround, no corporate language. Just a real conversation and a genuine effort to resolve it.
Effective 1 July 2026
We genuinely care about the experience every client has with Performance Rebuilt. When something doesn't land the way it should — whether it's the coaching, the communication, or just a feeling that you weren't supported — that matters to us.
This page exists because we believe clients deserve a clear, fair way to raise concerns. And we believe that if we've fallen short, it's on us to listen, take it seriously, and do something about it. Not bury it in process.
— Performance Rebuilt
If something's gone wrong, here's what happens from the moment you get in touch.
Email us at admin@performancerebuilt.com.au or use the contact form on this site. Tell us what happened, when, and how it made you feel. The more context, the better we can help.
You'll hear back from us within 7 business days confirming we've received your complaint and that we're looking into it. No automated replies — a real response from a real person.
We take the time to understand what happened from your side. We may reach out with a question or two. We won't dismiss anything without taking a proper look.
Our goal is a fair outcome, communicated clearly. We'll let you know where things are at throughout — and if we've got it wrong, we'll say so.
You can reach us directly — we'd prefer you come straight to us first before going anywhere else.
Performance Rebuilt Aus | ABN: 88 571 749 763
Email: admin@performancerebuilt.com.au
Western Australia, Australia
If you've come to us and still don't feel the outcome was fair, you have every right to take it further. We'd always encourage a direct conversation first — but we respect that external options exist and that sometimes they're necessary.
Consumer Protection WA
Website: consumerprotection.wa.gov.au
Phone: 1300 304 054
Nothing in this procedure limits your rights under the Australian Consumer Law. You're entitled to remedies — repair, replacement, or refund — where a service fails to meet consumer guarantees. We acknowledge that, and we take it seriously.