Service
Agreement.

The parties.

Scope of service.

Performance Rebuilt Aus agrees to provide the client with access to its online coaching platform, which includes one or more of the following based on the selected service tier:

• Personalised training program design and delivery
• Nutrition and macro coaching guidance
• Body composition and progress tracking tools
• Weekly or regular check-ins via the platform's messaging system
• Goal setting and progress analytics

Services are delivered exclusively through the Performance Rebuilt platform. No in-person training or clinical services are included.

Payment terms.

Coaching is provided on a subscription basis. All fees are in Australian Dollars (AUD) and are billed in advance at the agreed frequency. Current service tiers are as follows:

Late or failed payments may result in suspension of access until outstanding amounts are settled. No less than 14 days' written notice will be given before any fee change.

Cancellation policy.

You may cancel this agreement at any time by notifying your coach in writing via the platform or by emailing admin@performancerebuilt.com.au. Cancellation will take effect at the end of your current billing period. No partial refunds are provided for unused days within a paid billing period, except where required under Australian Consumer Law or the WA Fitness Code.

Refer to the Terms and Conditions for full details of your cancellation and refund rights, including the cooling-off period and ACL entitlements.

Client obligations.

• Complete the PAR-Q health questionnaire honestly before program access is activated
• Notify your coach promptly of any changes to your health status, injuries, or medical conditions
• Engage with the platform in good faith and communicate openly with your coach
• Not share your account credentials or allow another person to access your account
• Consult a qualified medical professional before commencing the program if you have any health concerns

Health disclaimer.

Performance Rebuilt Aus coaches are not registered medical practitioners, physiotherapists, or dietitians unless expressly stated. Nothing provided through the platform constitutes medical advice, diagnosis, or treatment. You participate in any exercise or nutrition program at your own risk. Performance Rebuilt Aus accepts no liability for injury, illness, or adverse outcomes arising from your participation, to the maximum extent permitted by law.

Any nutrition guidance follows the Australian Dietary Guidelines and does not constitute clinical dietary advice. You should seek independent medical advice before making significant changes to your diet or exercise regime.

Intellectual property.

All training programs, content, and materials created and delivered by Performance Rebuilt Aus remain the intellectual property of Performance Rebuilt Aus. You are granted a personal, non-transferable licence to use these materials for your own coaching purposes only. You must not reproduce, share, or commercialise any materials without prior written consent.

Privacy.

Performance Rebuilt Aus is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Information you provide — including health and body composition data — is collected and held securely to deliver and improve coaching services. Your data will not be sold or disclosed to third parties except where required by law or as outlined in the Privacy Policy.

You may request access to or correction of your data by contacting admin@performancerebuilt.com.au.

Complaints and disputes.

If you have a complaint, please contact us at admin@performancerebuilt.com.au. We will acknowledge your complaint within 7 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may escalate to:

Governing law.

This agreement is governed by the laws of Western Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia. Nothing in this agreement limits your rights under the Australian Consumer Law.

Entire agreement.

This Service Agreement, together with the Terms and Conditions, the Privacy Policy, and the Complaints Policy, constitute the entire agreement between the parties. In the event of any inconsistency between these documents, the Terms and Conditions will prevail. This agreement supersedes all prior representations, negotiations, and understandings between the parties.